Returns Policy

How to return goods?
---14-Day Return Policy: If you are not satisfied with a product purchased from upushall.com, you can apply for a return and refund within 14 days of receiving the item. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags intact. The return package must be sent within 7 days of submitting the return application and the logistics tracking number must be provided to customer service. If it exceeds the deadline, your return application will be automatically cancelled.

---Specific Conditions for Return: Kindly check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please contact us and consult with photo, so that we can evaluate the issue and give you the best solution as soon as possible.

---If the return request is not due to a product quality issue, the customer will bear the return shipping fees to the warehouse.

NOTE:
---Please note that the following situations are not considered quality issues:
1.Loose threads, burrs, thickness, feel, and/or differences in color from the display;
2.Being unsatisfied with the style and/or color, and changes in personal taste and preferences;
3.Damage caused by improper use, washing, maintenance, self-repair, modification or other human factors;
4.Returns due to sizing issues.

RETURN ADDRESS (PLEASE NOTE)：
---Any address on the package is not accepted as the return address. Packages returned to an unauthorized return address will not be refunded. If you need a refund or return, please contact our customer service team (service@upushall.com) for the correct return address before sending your return package.

If the return is due to quality issues, we will bear the shipping costs of the return.

Return address: No. 6, Xuexiao North Road, Jiangxia Village, Baiyun District, Guangdong Province, China

RETURN PACKAGE TRACKING：

---After sending out the return package, please email us with a photo of the package. Once received and processed, we will contact you. Ensure you send us a traceable tracking number so it can safely and timely reach our hands.